Verex Group delivers Integrated Post Accident Market Sector Solutions and expertise to protect and increase vehicle manufacturer’s share of the Post Accident Market Sector (PAMS®). PAMS® is a newly defined motor industry sector that previously existed under the general heading of Aftersales. It embraces all commercial activity and turnover that is generated as a direct result of customers experiencing either:-
- a vehicle accident;
- a vehicle write-off,
- a vehicle theft or
- glass damage.
Vehicle manufacturer’s share of PAMS® is threatened by the ever increasing threats from other market participants in the post-accident market sector such as motor insurers and growing national suppliers of non-original replica accident parts.
Specialist, dedicated PAMS® strategy
To maximise the capture of the Post Accident Market Sector revenues, a PAMS® strategy is required by vehicle manufacturers within a focused 5 year plan.
Like other specialist areas within the motor industry such as Fleet Sales; Car Rental Operations; Fast Fit or Vehicle Finance, PAMS® is a separate and distinct component of the vehicle manufacturer and retail motor dealer business.
To capture or recapture these vital business revenues, Verex uses a wide combination of services to ensure vehicle manufacturers are better able to control FNOL (first notification of loss of a customer accident or the first telephone call) and to ensure their brand customers will call the Vehicle Manufacturer first, not their motor insurer at the time if an incident.
PAMS® is a registered trademark of Verex Group Limited.