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About this Fair Use Notice

This Fair Use Notice relates to Insurance and Call First services operated by Verex Group and its subsidiaries.

This Fair Use Notice is to help you understand how we will collect, process and share your personal data. This allows you to make an informed decision as to whether you want to provide us with your data and if you want to give us additional permissions relating to it.

It also sets out your rights in relation to this data and how to complain to the Information Commissioner if you are unsatisfied with how we have handled your personal data.

You can update the consents you have given us here link

Who we are.

We, in this policy refers to:

  • Jaguar,Land Rover, Hyundai, Kia, Mazda, MG, Volvo, Suzuki, Mitsubishi, Renault, Dacia or Original Insurance which are trading names of Verex Insurance Services Ltd and
  • Call Jaguar First, Call Land Rover First, Call Volvo First, Call Mazda First, Call MG First, Call Suzuki First, Call Mitsubishi First, Call Renault First, Call Dacia First, Call Kia First, Call Hyundai First and Call Glyn Hopkin First which are trading names of Verex Assistance Ltd.
    • Together we are joint data controllers in relation to the data you provide us.

      Verex Insurance Services Ltd and Verex Assistance Ltd are companies in the Verex Group. Verex is a specialist company appointed by a vehicle manufacturer client to ensure its customers are able to obtain insurance policies and use accident claims services which guarantee to repair your vehicle at one of their approved repairer using only genuine parts. For more information about Verex please click here

      Both Verex Insurance Services Ltd and Verex Assistance Ltd have appointed a Data Protection Officer who can be contacted at:

      dpo@verexgroup.com

      0800 326 5463

      The Data Protection Officer, Verex Group Ltd, Batchworth House, Church St, Rickmansworth, WD3 1JE.

      OtherJoint Data Controllers

      For some parts of our service we are also Joint Data Controllers with other Parties. Where this is the case we remain primarily responsible for facilitating your rights as a data subject.

      When we provide an insurance quote we are joint data controllers with Allianz Insurance plc.

      For more information about how Allianz Insurance plc use your personal data, you can find a copy of the Fair Processing Notice at www.allianz.co.uk. Alternatively, you can request a printed version by calling 03301021837 or by writing to the Data Protection Officer, Allianz, 57 Ladymead, Guildford, Surrey GU1 1DB.

      When you make a claim under an insurance policy or use Call First and that service involves the provision of a hire car or you ask for assistance with a personal injury claim, then for that part of the process we will be joint data controllers with Kindertons Ltd (www.kindertons.co.uk).

      Who you are

      You are anyone whose personal information we collect including anyone:

      • requesting an insurance quote or free driveaway covernote;
      • any covernote holder, policyholder and any named driver;
      • any person issued with an Excess Return or Excess Return Voucher
      • any person requesting a vehicle to be repaired using Call [VM] First;
      • any person requesting marketing materials such as a Call First key tag
      • any other party involved in an insurance claim or vehicle repair; or
      • any person you authorise to act on your behalf in dealing with any of the services that we provide.

      When requesting an insurance quote, you should only provide details of named drivers if you have their permission to do so, including any sensitive personal data, and you should make them aware of this Fair Use Notice. By providing their details you are confirming to us that that is the case.

      Data we collect about you.

      Data You Provide

      We collect the data that you give us when we provide you with a quote or when you make an insurance claim or use the Call First service and any other time that we speak to you or you contact us.

      The data we collect from you for a motor insurance quote and in the handling of any claims may include sensitive personal data relating to any convictions you have or that are pending and details of certain medical conditions.

      We record telephone calls with you and these call recordings also form part of your personal data.

      We also store information about your contacts with us such as the time, length and source of calls, the IP address that you use to access our website, whether you have read or replied to an email we send you; all this data helps us improve our service, detect fraud and resolve complaints when they arise.

      On occasions, you may ask your dealer to provide us with all or some of this data to help you set up a quote, free driveaway covernote, or policy. Where you ask the dealer to do this we treat this as data that you have provided to us and we consider that the dealer has been acting on your behalf in providing us that data.

      Data We Collect from Others

      As part of providing an insurance quote and administrating a policy including handling a claim we or the insurers we use may collect data from third parties about you including:

      • The vehicle manufacturer of your car - they may provide details of cars they and their dealers have sold.
      • Suppliers who provide services to you as part of our service such as repairers and roadside recovery agents
      • Other parties to an accident and their insurers
      • the Motor Insurance Database (MID);
      • the Claims and Underwriting Exchange (CUE);
      • the Motor Insurance Anti-Fraud and Theft Register (MIAFTR);
      • The DVLA and MyLicence, a database that allows us to verify your driving licence details;
      • Credit reference and identity verification agencies;
      • Lexis-Nexis NCD Database, a database that allows us to verify your No Claims Discount;
      • Emergency services, police, medical and legal practices;

      How we use your data.

      We will use your data to fulfil requests you make of us and to meet the requirements of any contract we enter with you or any promotion we provide to you.

      For instance

      • if you to ask us for an insurance quote we will process your data to provide that for you, including providing your details to one or more insurers;
      • if you have an insurance policy with us we will process that data to fulfil our obligations under that contract;
      • If you ask us to repair your car we will appoint a repairer and provide them with you and your cars details so that they can carry out that repair and pass back to us information about that repair.
      • If we provide you with an Excess Return or Excess Protect Voucher we will keep a record that you have been issued with it and process your data in connection with it.

      Additionally, we will process your data to fulfil our legitimate interests where they are not overridden by your interests. This includes:

      • Inviting renewal of your policies or Excess Return or Excess Protect Voucher;
      • Letting you know when a covernote is going to expire and providing you with a means to take up a full motor insurance policy;
      • Administering our business including:
         
        • Motor insurance policy pricing and underwriting
        • Fraud prevention and detection
        • Debt recovery
        • Verifying your identity
        • Customer satisfaction surveys
        • Resolving complaints
        • Researching new products
        • Evaluating new insurers and suppliers
      • To enable us by way of analysis to improve and develop the services we provide;
      • Using automated means, to decide what products and services you may be more likely to be interested in or how we administer products and the service we provide to you;
      • Updating you on promotions that you have participated in where we may contact you to remind you of the benefits you could receive;
      • Letting your vehicle manufacturer and/or dealer know the take up of the products that they promote;
      • To contact you to let you know about significant updates to this Fair Use Notice (you can check back here anytime to see the current version).

      Where you have requested to be kept updated about our services (Insurance and Call First) we may contact you via letter, telephone, SMS or email (email includes social media and any other digital). You may change your preferences here.

      Additionally, should your vehicle manufacturer appoint another company to provide its branded affinity Insurance in our place, and where you have an active vehicle manufacturer Insurance policy then we will provide your data to that company solely for the purpose of them providing you with a renewal quote. Where the data we hold about you includes sensitive personal data such as conviction or medical data we will only pass this data with your specific consent, which we will ask you for at the time. If you do not consent it may mean you would not be able to receive an Insurance renewal at that time.

      You can ask us not to process the data in any of these ways and we will consider your request fairly (see your rights to object to processing of your data below)

      Additional Data Permissions

      Where you give us consent we may additionally process your data in the following ways

      • Providing a quotation at your renewal date - If you have had a quote from us but did not take it up but gave us the date of your next renewal we will treat that as consent to provide you with an insurance quote based on the latest details we have from you shortly before the renewal date you have given us.
      • Where you have given us consent we will provide you with additional offers and promotions that we think may be of interest to you.

      You can update the consents you have given us here linkor by calling us on 0800 326 5463

      When you report a claim to us or use Call First service we will share certain data with your dealer but we will only do that if you give us permission at the time you report the incident to us.

      Who else will we provide your data to?

      We, or the insurers that we deal with, may provide your data to certain third parties in relation to the services that you request from us or that are covered by an insurance contract or promotion you have participated in.

      These include

      • Yourvehicle manufacturer and your Dealer;
      • insurers;
      • our approved suppliers including
         
        • claim administrators, loss adjusters, recovery agents
        • Vehicle manufacturer approved repairers and network managers
        • Premium Finance providers
        • IT providers
      • providers of Regulatory Compliance Services;
      • the Motor Insurance Database (MID);
      • the Claims and Underwriting Exchange (CUE);
      • the Motor Insurance Anti-Fraud and Theft Register (MIAFTR);
      • Lexis-Nexis NCD Database, a database that allows us to verify your No Claims Discount;
      • emergency services, police, medical and legal practices; and
      • our professional advisers
      • Transfer of data outside of the UK and the EU.

        We use servers located in the UK to store your personal information or elsewhere in the EU where it is protected by laws equivalent to those in the UK.

        Some of our suppliers and insurers from whom we source insurance quotes may transfer your personal information outside the EU, where this is the case our contracts with such suppliers require them to provide equivalent levels of protection for your personal information as it would have anywhere in the EU.

        How long will we keep your data?

        Where you do not enter into an insurance contract with us we will delete or anonymise your data during the third year after you last provided it to us or updated it unless there is a reason to hold it for longer, such as you made a complaint that was not resolved quickly.

        Where you enter into an insurance contract, including a Covernote, arranged by us we will need to hold your data for the period that a third party is entitled to notify a claim under that policy which can be brought many years after the event, however we will pseudo anonymise your data in the [third] year after the expiry of your policy. That means it will be held in our systems in such a way that your data cannot be identified except by reference to a separately held and secured data file.

        Your rights in respect of your personal data

        You as someone whose personal data we process have certain rights as to how we process it; namely:

        The right to be informed

        You are entitled to be informed in a transparent manner about the processing of your data and that is what we have set out in this Fair Use Notice. If you have any questions about how your data is processed then please contact us on [telephone number] and we will try to answer your questions.

        The right of access

        You are entitled to know what data we are processing and to receive a copy of it. You can request this from us at any time. This is known as a Subject Access Request and in normal circumstances we cannot charge you for providing you with a copy of your personal data that we process. We will normally provide you with a copy of your data within one month of receiving your request.

        The right to rectification

        You are entitled to have corrected any incorrect or incomplete information that we hold on you.

        The right to be forgotten

        You are entitled to request that we delete your personal data where we no longer have a legal basis for processing it. We will delete your data if you request that we do so and if:

        • It was no longer necessary for the purpose you gave it to us,
        • We were processing it based solely on your consent and you have withdrawn your consent; and
        • There is no overriding legitimate interest for us to continue to process it.

        The right to restrict processing

        You are entitled to request that we restrict the processing of data so that we only store your data and not process it further and we shall comply where one of the following applies:

        • the accuracy of the personal data is contested by the you, for a period enabling us to verify and or rectify the accuracy of the personal data;
        • we have processed the data without a lawful basis and you do not wish us to delete it and have asked that we restrict its use instead;
        • we no longer need the personal data for the purpose originally intended, but you want us to retain it in relation to a legal claim;
        • you have raised an objection to the processing of the data and we are in the process of considering whether to agree to that objection.

        The right to data portability

        You are entitled to request and to receive your personal data that we process in a reasonable electronic format so you can reuse it or provide it to a third party for them to reuse it for you. You are entitled to receive this data free of charge and within one month of your request.

        The right to object

        You are entitled to object to our processing of your personal data for our legitimate interests beyond that which is strictly necessary in relation to a contract you have entered in to. If you make such a request we will either agree to your request or let you know any reason we have for not agreeing to it.

        Where we have passed your data to another party and you make a request to exercise your rights in relation to that data we will endeavour to pass on your request to all such third parties who will be similarly obliged to treat your request in accordance with your rights as a data subject.

        Your right to lodge a complaint with the Information Commissioner.

        You are entitled to make a complaint to the Information Commissioners Office which you can do:

        • via their website here; or
        • by calling 0303 123 1113 or 01625 545 745; or
        • by writing to
          Information Commissioner's Office
          Wycliffe House
          Water Lane
          Wilmslow
          Cheshire
          SK9 5AF

        This Fair Use Notice was last updated on 16th March 2018

        V1-130418

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Original Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority. Retention UK Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities.
Registered office: Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE. Registered in England & Wales No. 06609423